1.  RETURNABLE ITEMS: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at contactus@theelementarystore.com, mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest. In case there is a delay, please send us an email on contactus@theelementarystore.com with your order number. In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.
  2.  NON RETURNABLE ITEMS: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, cosmetics & personal hygiene). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Furthermore, we do not accept returns on sale items or gift cards.
    1. Once you return the item you have purchased, upon our acceptance of such returned item, you may make a separate purchase for the new item. We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Kindly bare in mind that it can take some time for your bank or credit card company to process and post the refund too. We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contactus@theelementarystore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contactus@theelementarystore.com.
    2. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    3. If you are unhappy with anything you have purchased on our website, you are eligible for the following return policy: 
    1. Non COD Orders below INR 1000 will be refunded as store credits after evaluation. 
    2. Non COD Orders above INR 1000 will be refunded back into the bank account provided during purchase. 
    3. All COD Orders will be refunded as store credits after evaluation.
    1. Information to be displayed online: There are various duties and obligations laid down under the Rules for each entity. An e-commerce entity has to display in a clear and accessible manner: (a) its legal name; (b) addresses of its office(s); (c) details of the website; and (d) contact details of customer care and grievance officer. In case of imported goods, the e-commerce entity has to display the name and details of the importer or the seller. The sellers have to display the details about the goods and services offered for sale including total price (along with breakup price), expiry date, country of origin, details of grievance officer, details of importer and guarantees relating to the authenticity of the imported products, warranty/guarantee, terms of exchange, returns and refund and details of delivery and shipment. Sellers are also required to: (a) enter into a written contract with the respective e-commerce entity for undertaking sale or offer; (b) appoint a grievance officer and ensure time-bound redressal of complaints; (c) ensure that advertisements are consistent with actual features of the goods or services; and (d) provide all the relevant information (such as legal name, office address, email address, customer care contact number etc.) to the E-Commerce entity.
    2. Grievance Redressal Mechanism: Further, in order to be easily accessible by consumers in case of any grievances, an E-Commerce entity has to appoint a nodal person of contact or a senior designated functionary who is resident in India, for ensuring compliance with the Consumer Protection Act, 2019 and the Rules, and also establish an adequate grievance redressal mechanism and appoint a grievance officer whose name, contact details and designation are to be displayed on the platform. Under the new Rules, it is mandatory to acknowledge the receipt of any consumer complaint within 48 hours and provide redressal of the same within 1 (one) month from the date of receipt of the complaint. Further, the E-Commerce entities: (a) cannot impose cancellation charges on consumers unless similar charge is required to be borne by it; (b) must obtain explicit and affirmative consent from consumers for executing the purchase but not through automatic means such as pre-ticked checkboxes; (c) effect refund within a reasonable period of time as per guidelines of the Reserve Bank of India. The marketplace e-commerce entity has to further display, in a clear and accessible manner: (a) details of the sellers, (b) complaint ticket number for tracking status of such complaints; (c) information relating to return, refund, exchange, warranty and guarantee, delivery and shipment, modes of payment, and grievance redressal mechanism; (d) payment method; (e) all information provided by the seller, and (f) parameters on which products are ranked.
    3. Accuracy of information displayed: A marketplace e-commerce entity has to obtain an undertaking from each seller confirming that the information furnished by them with respect to the goods and services being offered on its platform is accurate and corresponds directly with the appearance, nature, quality, purpose and other general features of such goods or services.
    4. Regulation of product listings: Under the new Rules, they are also expected to maintain a record identifying sellers who repeatedly have offered goods or services that have been removed or access to which has been disabled under Copyright Act, 1957, Trade Marks Act, 1999 or the Information Technology Act, 2000. The entities are required to disclose any differentiated treatment which it may extend to goods, services or sellers of the same category and publish the same on their platform clearly.
      Under the Rules, sellers are prohibited from posting reviews posing as a customer on the offered goods or services. They are obligated to take back goods or withdraw services and refund consideration if such goods and services are defective, deficient, not delivered on time (unless due to force majeure), different from the features advertised or spurious, and the like. The inventory e-commerce entity’s obligations are the same as that of the Marketplace e-commerce entity and those of the sellers, as they sell their own goods and services on their respective platforms. These obligations that the Rules impose upon the E-Commerce entities and the Sellers are to safeguard the rights and interests of the consumers on the digital platforms.